Last updated: October 16, 2026

30-Day Returns

You may return most items within 30 days of delivery for a refund. To be eligible, the item must be unused, in its original condition and packaging, with all parts and accessories.

How to Start a Return

  1. Email [email protected] within 30 days of delivery with your order number and the reason for the return.
  2. We will reply within 1 to 2 business days with a return authorization and the return address.
  3. Pack the item securely and ship it with a tracked service. Please keep your tracking number.

Returns sent without authorization may be delayed. Our business address is not necessarily the returns address.

Who Pays Return Shipping

  • Change of mind or other reasons: the customer pays return shipping.
  • Defective, damaged on arrival, or wrong item sent: iHomeSaleOff pays return shipping (or provides a prepaid label) and will replace the item or refund in full, including original shipping.

There is no restocking fee.

Refund Timeline

Once we receive and inspect your return, we email you to confirm. Approved refunds are issued within 5 business days of that confirmation to your original payment method (PayPal or the card/funds source used through PayPal). Your bank or PayPal may take an additional 3 to 10 business days to post it.

The original shipping fee is refunded only if the return is due to our error (defective, damaged or wrong item). Refunds for items returned by customer choice cover the product price (less any discount applied).

Exceptions: Items We Cannot Accept Back

  • Items returned after 30 days from delivery.
  • Items that are used, damaged by the customer, or missing parts or packaging.
  • Personalized or custom-made items.
  • Items for hygiene or food-safety reasons that have been opened or used.
  • Gift cards.
  • Items clearly marked “Final Sale” on the product page before purchase.

Damaged, Defective or Wrong Items

Please contact us within 7 days of delivery with your order number and photos. We will send a replacement or issue a full refund, at your choice, subject to availability.

Cancellations

You may cancel an order before it ships by emailing us. If it has already shipped, you may return it under this policy.

Late or Missing Refunds

If you have not received a refund within the timeline above, check your PayPal account and bank, then contact [email protected].

See also: Shipping Policy and Terms of Service.